I knew exactly what service I was looking for. I brought the car in for an inspection, which is free to be fair. They tried to sell me $2700 worth of parts and labor. I asked again for the specific service. The advisor literally rolled his eyes and acted like he was annoyed. I felt so patronized and like I was an annoyance. I was trying to spend money! I ended up leaving and going to another shop with much more reasonable prices, and that respected my knowledge of cars, and didn’t try to upsell me. They also reset my maintenance minder, and I definitely did not ask for that. I would never go to this place again.
Hello! We performed a safety inspection on your vehicle and found many safety concerns. We provided the best inspection and quote we could to meet the needs of your vehicle. Our advisor drafted multiple quotes trying to get the vehicle just safe for operation by our standards and unfortunately we just couldn't come together on an option. We also apologize if anyone in anyway upset you, that is definitely not our intention. We are sorry and wish we could have fixed your vehicle, but we do not waiver on our standards of what we consider standards for a safe vehicle. However, we are glad you found a shop to meet your needs, thank you for at least giving us an opportunity to inspect your vehicle and serve you!
- Wrenchworks Truck and Auto Care